Refund Policy

1. All payments are final

A plan starts the moment you pay and your storage space is yours straight away. For that reason every plan payment is final and non-refundable. By paying, you ask us to start the plan immediately and you accept that it cannot be cancelled for a refund.

There is no refund, in full or in part, for any of these: changing your mind; buying the wrong plan or buying by accident; not using the plan or using less space than you expected; stopping partway through the month; deleting your tracks or your account; your tracks waiting for review, being refused, hidden or removed; strikes, upload bans or a closed account under the Terms of Use; the number of plays, listeners or followers you get; changes to Dusk's features, design or prices; or periods when Dusk is slow, under maintenance or unavailable.

Problems on your side are not grounds for a refund: your device, browser, internet connection, files, file formats, or the licence of any AI tool you used.

2. The only two cases where money is returned

Duplicate charge: if our payment records and Flutterwave's show that you were successfully charged more than once for the same purchase, we return the extra charge. The plan itself is not refunded.

Total failure to deliver: if, for 7 days in a row from the day you paid, a fault in Dusk's own systems stopped you from uploading anything at all, and you told us in writing during that time, we may at our choice either extend your plan by the time lost or return the payment. This does not apply if you managed to upload any track on the plan.

Whether one of these cases applies is decided from Dusk's and Flutterwave's records. Our decision is final, except where the law says otherwise.

3. Conditions

You must ask within 14 days of the payment (for a duplicate charge) or within 7 days after that 7-day period (for a failure to deliver). Requests made later are not accepted.

Ask by emailing office@woodeslabs.com from the address on your account, with the date and amount of the payment, the Flutterwave reference, and what happened. We may ask for more information and will not process a request without it.

Any money returned is never more than what you paid for the plan in question. It goes back to the original payment method through Flutterwave, in the currency you paid in, less any payment processing fees we cannot recover. There is no interest, no compensation and no refund in cash or in any other form.

4. Chargebacks and payment disputes

Contact us before raising a dispute with your bank or card provider. If you start a chargeback or payment dispute, we will answer it with our records, and we may suspend your account and hide your tracks until it is settled.

If a chargeback is decided against us for a plan you received, the plan ends immediately and the account may be closed.

5. Your legal rights

Nothing in this policy removes a right to a refund that a law applying to you makes mandatory and that cannot be given up by agreement. Where such a law applies, we follow it, and only to the extent it requires.